Refund policy

Return Policy for Online Bracelet Store

At DARKSOULSPACE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your bracelet, we offer a simple return policy to ensure a smooth shopping experience. Please review the details below:

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be in their original condition, unworn, unaltered, and with all original packaging and tags.
  

2. Return Process

• Contact our Customer Service team at [Email Address or Contact Form Link] to initiate a return.
• Provide your order number and reason for return.
• Once your return is approved, we will send you the instructions for shipping the item back to us.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• We recommend using a trackable shipping method to ensure your return arrives safely.

4. Refunds

• Once we receive and inspect your returned item, we will process your refund.
• Refunds will be issued to your original payment method within 5-10 business days.
• Shipping fees from the original order are non-refundable.

5. Exchanges

• We offer exchanges for different sizes or colors, subject to availability.
• Please contact Customer Service to arrange an exchange.

6. Defective or Damaged Items

• If your item arrives defective or damaged, please reach out to us immediately with photos of the damage.
• We will replace the item at no additional cost to you.

We are here to assist you! If you have any questions about our return policy, please feel free to contact us at [Email Address or Customer Support Contact].

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Thank you for shopping with DARKSOULSPACE. We appreciate your business and strive to provide a great shopping experience for all our customers.